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Courses

Available now

Conflict Resolution and Crisis Management

Handling disagreement, anger and pressure in the EOC, so the team stays safe and the response stays on track.

Who it is forEOC staff, Section Chiefs, Liaison and Information Officers, agency representatives and ESS leads. No previous conflict training needed.
LengthOne day
DeliveryIn person or virtual
EditionBuilt on CSA Z1003 concepts. Adapted to the law and emergency management system of your province, territory or state before delivery
Grant fundingEmergency management and employer training grants can often cover it. Find funding in your province or state
StatusAvailable now

What it covers

  • Why conflict in the EOC is normal, and how to handle it well
  • Choosing an approach from the EOC conflict approaches
  • Calming an angry caller, evacuee or colleague
  • Deciding under pressure with management by objectives
  • Working across agencies through the Liaison function

Each participant leaves ready for the next hard conversation in the EOC.

Across every course

  • Plain language
  • Accessible design
  • Activities for every learning style
  • Kindness throughout
  • A certificate of completion after a knowledge check

Optional examples for First Nations EOC and ESS teams, regional and county teams, and mixed groups. Suggested courses for each role

Grants and funding

Funding routes in every province, territory and state.

Emergency management and employer training grants can often pay for this course. Here is where to look, wherever your team is.

Canada: emergency management funds

Some provinces fund local emergency management training, such as British Columbia's Community Emergency Preparedness Fund and Ontario's Community Emergency Preparedness Grant, and Indigenous Services Canada supports First Nations. Elsewhere, start with your provincial or territorial emergency management office.

Canada: employer training grants

Most provinces and territories run an employer training grant, each with its own name and rules, and Quebec has its own programs. Some exclude public bodies or are paused, so check the current terms for yours.

United States: federal and state routes

FEMA's Emergency Management Performance Grant and Homeland Security Grant Program reach local emergency management through each state's emergency management agency. State workforce agencies also fund employer training.

Each funder decides what its program covers, so check with them before you apply. Our courses are NUIRA's own courses, not courses from another provider. We will send a course outline for your application: the instructor, class size, outcomes, length, cost and how learning is checked.

Bring Conflict Resolution and Crisis Management to your team

Tell us about your team, where you are, and whether you are applying for a grant. We will send a course outline and dates.